The Hautvillers Intercommunal Tourist Office obtained its category III classification on March 14, 2014 and belongs to the French Tourist Office network.
The Tourist Office classified in category III undertakes to:
In the area of information dissemination:
-Facilitate your procedures.
-Inform you free of charge about the local tourist offer.
-Display and disseminate its opening periods expressed in at least one foreign language.
-Update the data on the tourist offer of its geographical area of intervention
-Update its tourist information annually.
-Guarantee the reliability and timeliness of information on the local tourist offer.
-Give you access to its bilingual website.
-Post emergency telephone numbers outside.
As part of the organization of its reception office:
-Provide you with a stay advisor.
-Be open at least 120 days a year, Saturday and Sunday inclusive during tourist or entertainment periods.
-Provide you with an easily accessible reception and information area.
-Provide you with furniture to sit on.
-Respond to your mail all year round.
-In the field of the dissemination of tourist documentation:
Disseminate tourist information also on paper translated at least into a relative foreign language:
-to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification;
-monuments and cultural, natural or leisure tourist sites, which may include an indication of usage rates, periods and opening hours to the public, the website and telephone and postal coordinates;
-events and activities;
-emergency telephone numbers;
Ensure the supply of tourist maps, maps and tourist guides on paper.
In the area of the quality of its services:
Process your complaints and measure your satisfaction.