To best fulfill the missions in compliance with the regulatory directives of the tourist organization, the various partners and the visitors, the Tourist Office entered into a Regional Quality Approach in 2003 for maximum customer satisfaction.
After several years of commitment to the Quality Approach accompanied by the Regional Federation, the Hautvillers Intercommunal Tourist Office was audited on October 20 and 21, 2021 with a view to renewing the Quality Tourism brand.
It is with great satisfaction that the Intercommunal Tourist Office has been awarded the Quality Tourism mark by the National Federation of Tourist Offices of France for a period of 5 years.
By adhering to the quality approach, the Tourist Office wishes to provide visitors with a welcome and quality information. It also wishes to meet the expectations of its customers, in the proposal of tourist services.
We have a passion for hospitality and we want each visitor to be welcomed with efficiency, professionalism and in a unique way.
Our quality policy applies rigorously to all areas related to our mission of welcoming and providing tourist information.
In 2021, 5 axes were defined in our quality policy and developed in the action plan:
-Raise awareness among residents, elected officials, tourism players, traders and businesses about the wealth of the territory. Create with them a real touristic dynamic.
-Develop tools and services for the partners of the Tourist Office to support the development of skills and to respond as closely as possible to their expectations and needs.
-Develop the notoriety of the territory to gain visibility and efficiency. Strengthen our collaborations.
-Reinforce the tourist offer by relying on the natural and heritage assets of the territory.
-Develop and strengthen the reception of individuals and groups at the Tourist Office and in the area.