The Marque Qualité Tourisme

To best fulfill the missions in compliance with the regulatory directives of the tourist organization, the various partners and visitors, the Tourist Office in 2003 entered into a Regional Quality Approach for maximum customer satisfaction.

After several years of commitment to the Quality Approach supported by the Regional Federation, the Hautvillers Intercommunal Tourist Office was audited on October 20 and 21, 2021 with a view to renewing the Qualité Tourisme brand.
It is with great satisfaction that the Intercommunal Tourist Office has been awarded the Marque Qualité Tourisme by the National Federation of French Tourist Offices for a period of 5 years.

More information on the Marque Qualité Tourisme

The Marque Qualité Tourisme

By adhering to the quality approach, the Tourist Office wishes to provide visitors with quality welcome and information. It also wishes to meet the expectations of its customers, in the offer of tourist services.

We have a passion for hospitality and we want each visitor to be greeted with efficiency, professionalism and in a unique way.
Our quality policy applies rigorously to all areas related to our mission of hospitality and tourist information.

OUR ENGAGEMENTS

1. We are passionate about hospitality.

2. We provide visitors with trained and multilingual staff.

3. We do everything to understand and anticipate everyone’s expectations.

4. We make clear, precise and up-to-date information available to everyone.

5. We welcome every visitor in a quality environment.

6. We want each contact to be unique.

7. We give ourselves the means and the tools to improve our reception.

8. We work in close and permanent collaboration with tourist providers in the territory and its surroundings to offer our visitors quality services adapted to their needs.

CATEGORY III CLASSIFICATION

The Hautvillers Intercommunal Tourist Office obtained its category III classification on March 14, 2014 and belongs to the French Tourist Office network.

The Tourist Office classified in category III undertakes to:

In the area of information dissemination:

-Facilitate your procedures.
-Inform you free of charge about the local tourist offer.
-Display and disseminate its opening periods expressed in at least one foreign language.
-Update the data on the tourist offer of its geographical area of intervention
-Update its tourist information annually.
-Guarantee the reliability and timeliness of information on the local tourist offer.
-Give you access to its bilingual website.
-Post emergency telephone numbers outside.

As part of the organization of its reception office:

-Provide you with a stay advisor.
-Be open at least 120 days a year, Saturday and Sunday inclusive during tourist or entertainment periods.
-Provide you with an easily accessible reception and information area.
-Provide you with furniture to sit on.
-Respond to your mail all year round.
-In the field of the dissemination of tourist documentation:

Disseminate tourist information also on paper translated at least into a relative foreign language:

-to all classified tourist accommodation including at least the name of the establishment, postal address, email, website address, telephone number, level of classification;
-monuments and cultural, natural or leisure tourist sites, which may include an indication of usage rates, periods and opening hours to the public, the website and telephone and postal coordinates;
-events and activities;
-emergency telephone numbers;

Ensure the supply of tourist maps, maps and tourist guides on paper.

In the area of the quality of its services:

Process your complaints and measure your satisfaction.