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The Marque Qualité Tourisme

To best fulfill the missions in compliance with the regulatory directives of the tourist organization, the various partners and the visitors, the Tourist Office entered into a Regional Quality Approach in 2003 for maximum customer satisfaction.

After several years of commitment to the Quality Approach accompanied by the Regional Federation, the Hautvillers Intercommunal Tourist Office was audited on October 20 and 21, 2021 with a view to renewing the Quality Tourism brand.
It is with great satisfaction that the Intercommunal Tourist Office has been awarded the Quality Tourism mark by the National Federation of Tourist Offices of France for a period of 5 years.

More information on the Quality Tourism Mark

By adhering to the quality approach, the Tourist Office wishes to provide visitors with a welcome and quality information. It also wishes to meet the expectations of its customers, in the proposal of tourist services.

We have a passion for hospitality and we want each visitor to be welcomed with efficiency, professionalism and in a unique way.
Our quality policy applies rigorously to all areas related to our mission of welcoming and providing tourist information.

In 2021, 5 axes were defined in our quality policy and developed in the action plan:

-Raise awareness among residents, elected officials, tourism players, traders and businesses about the wealth of the territory. Create with them a real touristic dynamic.
-Develop tools and services for the partners of the Tourist Office to support the development of skills and to respond as closely as possible to their expectations and needs.
-Develop the notoriety of the territory to gain visibility and efficiency. Strengthen our collaborations.
-Reinforce the tourist offer by relying on the natural and heritage assets of the territory.
-Develop and strengthen the reception of individuals and groups at the Tourist Office and in the area.

OUR ENGAGEMENTS

1. We are passionate about hospitality.

2. We provide visitors with trained and multilingual staff.

3. We do everything to understand and anticipate everyone’s expectations.

4. We make clear, precise and up-to-date information available to everyone.

5. We welcome every visitor in a quality environment.

6. We want each contact to be unique.

7. We give ourselves the means and the tools to improve our reception.

8. We work in close and permanent collaboration with tourist providers in the territory and its surroundings to offer our visitors quality services adapted to their needs.

CATEGORY II CLASSIFICATION

The Hautvillers Intercommunal Tourist Office obtained its classification in category II on January 7, 2021 and belongs to the Office du Tourisme de France network.

The Tourist Office classified in category II undertakes to:

In the area of information dissemination:
Facilitate your procedures.
Inform you for free about the local tourist offer.
Display and distribute its opening periods expressed in at least one foreign language.
Update data on the tourist offer in its geographical area of intervention
Update its tourist information annually.
Guarantee the reliability and timeliness of information on the local tourist offer.
Give you access to its bilingual website.
Post emergency telephone numbers outside.
As part of the organization of its reception desk:
Make a travel advisor available to you.
Be open at least 180 days a year, Saturday and Sunday included during tourist or entertainment periods.
Provide you with an easily accessible reception and information area.
Provide you with furniture to sit on.
Offers free high-speed internet access in its reception area
Respond to your emails all year round.
In the field of the distribution of tourist documentation:

Disseminate its tourist information also on paper translated at least into a relative foreign language:

to all classified tourist accommodation including at least the name of the establishment, the postal address, the e-mail address, the website address, the telephone number, the classification level;
cultural, natural or leisure monuments and tourist sites, which may include an indication of the usage rates, periods and times of opening to the public, the website and telephone and postal contact details;
events and entertainment;
emergency telephone numbers;
Ensure the supply of tourist maps, plans and tourist guides in paper form.
In the area of service quality:
Process your complaints and measure your satisfaction.
Is present on social networks and responds to questions and published opinions