The Hautvillers Intercommunal Tourist Office obtained its classification in category II on January 7, 2021 and belongs to the Office du Tourisme de France network.

The Tourist Office classified in category II undertakes to:

In the area of information dissemination:
Facilitate your procedures.
Inform you for free about the local tourist offer.
Display and distribute its opening periods expressed in at least one foreign language.
Update data on the tourist offer in its geographical area of intervention
Update its tourist information annually.
Guarantee the reliability and timeliness of information on the local tourist offer.
Give you access to its bilingual website.
Post emergency telephone numbers outside.
As part of the organization of its reception desk:
Make a travel advisor available to you.
Be open at least 180 days a year, Saturday and Sunday included during tourist or entertainment periods.
Provide you with an easily accessible reception and information area.
Provide you with furniture to sit on.
Offers free high-speed internet access in its reception area
Respond to your emails all year round.
In the field of the distribution of tourist documentation:

Disseminate its tourist information also on paper translated at least into a relative foreign language:

to all classified tourist accommodation including at least the name of the establishment, the postal address, the e-mail address, the website address, the telephone number, the classification level;
cultural, natural or leisure monuments and tourist sites, which may include an indication of the usage rates, periods and times of opening to the public, the website and telephone and postal contact details;
events and entertainment;
emergency telephone numbers;
Ensure the supply of tourist maps, plans and tourist guides in paper form.
In the area of service quality:
Process your complaints and measure your satisfaction.
Is present on social networks and responds to questions and published opinions