The Qualité Tourisme mark

In order to full its missions as well as possible in compliance with the regulatory directives of the tourist organisation, the various partners and the visitors, the Tourist Office entered into a Regional Quality Approach in 2003 for maximum customer satisfaction.

After several years of commitment to the Quality Approach accompanied by the Regional Federation, the Hautvillers Intercommunal Tourist Office was audited on 3 October 2017 with a view to renewing the Qualité Tourisme mark.
It is with great satisfaction that the Intercommunal Tourist Office has been awarded the Qualité Tourisme mark by the National Federation of Tourist Offices of France for a period of 3 years.

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 More information about the Qualité Tourisme mark

The Qualité Tourisme mark

By adhering to the quality approach, the Tourist Office wishes to provide visitors with a quality welcome and information. It also wishes to satisfy the expectations of its customers, in the proposal of tourist services.

We have a passion for hospitality and we want every visitor to be welcomed in an efficient, professional and unique way.
Our quality policy is rigorously applied to all areas related to our mission of welcoming and providing tourist information.

In 2020, 5 axes have been defined in our quality policy and developed in the action plan:

  • Raise awareness among residents, elected officials, tourism stakeholders, shopkeepers and businesses of the region’s assets. To create with them a real tourist dynamic.
  • To develop tools and services for the partners of the Tourist Office to support the increase in skills and to respond as closely as possible to their expectations and needs.
  • To develop the reputation of the territory to gain in visibility and efficiency. Strengthen our collaborations.
  • Strengthen the tourist offer by relying on the territory’s natural and heritage assets.
  • To develop and strengthen the reception of individuals and groups at the Tourist Office and in the area.


  • We have a passion for welcome.
  • We provide visitors with trained, multilingual staff.
  • We do everything to understand and anticipate the expectations of everyone.
  • We provide clear, accurate and up-to-date information.
  • We welcome each visitor in a quality environment.
  • We want each contact to be unique.
  • We give ourselves the means and tools to improve our reception.
  • We work in close and permanent collaboration with the tourist service providers of the area and its surroundings to offer our visitors quality services adapted to their needs.


The Hautvillers Intercommunal Tourist Office obtained its category II classification on 7 January 2021 and belongs to the Office du Tourisme de France network.

The Tourist Office classified in category II is committed to :

In the field of information distribution:

  • Facilitating your procedures.
  • Inform you free of charge about the local tourist offer.
  • Display and broadcast its opening periods in at least one foreign language.
  • Update the data on the tourist offer of its geographical area of intervention.
  • Update its tourist information annually.
  • Guarantee the reliability and timeliness of information on the local tourist offer.
  • Give you access to its bilingual website.
  • Displaying emergency telephone numbers on the outside.


Within the framework of the organisation of its reception office :

  • Provide you with a tourist advisor.
  • Be open at least 180 days a year, including Saturdays and Sundays, during the tourist season.
  • Provide you with an easily accessible reception and information area.
  • Offer you furniture to sit down.
  • Offer you free high-speed internet access in its reception area.
  • Answer your letters all year round.


In the field of the distribution of tourist information:

To distribute its tourist information also on paper translated into at least one foreign language relating to :

  • all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
    monuments and cultural, natural or leisure tourist sites, which may include an indication of the usual rates, the periods and times when they are open to the public, the website and telephone and postal contact details;
  • events and activities;
  • emergency telephone numbers;
  • To ensure the supply of tourist maps, plans and tourist guides on paper.


In the area of service quality:

  • Handle your complaints and measure your satisfaction.
  • Is present on social networks and responds to questions and opinions posted